WDDC Saskatchewan Client Services Representative

The Company:  WDDC is a dynamic company distributing products to Veterinarians across Western Canada since 1983.

We are seeking a permanent full-time Client Services Representative to join our team. This individual will provide in-clinic and virtual support to the staff/owners within veterinary hospitals located in Saskatchewan. Ideally, the candidate will reside in Saskatoon or the surrounding area, as that is where most of our members reside, and the city is central to all other rural locations.

This position does not require the selling of product.  WDDC’s primary goal is to provide education and support within veterinary hospitals & teaching institutions.

The successful candidate will:

• Advise veterinary practices about services and benefits of being a member of Western Drug Distribution Center (WDDC).
• Develop new and maintain the existing relationships within veterinary hospitals, teaching institutions and provincial DVM/RVT associations located in the province of Saskatchewan.
• Plan efficient on-site clinic visits for over 200 active veterinary practices within the territory. This position will include highway travel and some overnight stays.
• Educate veterinary hospital staff on efficient and effective ways to manage their inventory and electronic order fulfillment practices.
• Create strategies for clinics to promote their practices and gain advantages from our complementary tools and programs.
• Prepare presentations to promote our services and programs including electronic ordering, ecommerce tools and website training.
• Participate in veterinary and RVT conferences, or in house training within the province of Saskatchewan.
• Have a solid understanding of veterinary clinic practice management systems such as Cornerstone, Avimark, Impromed, Evet, NEO and EzyVet.
• Be proficient in using virtual meeting platforms to conduct educational sessions within the territory.
• Work closely with internal departments within WDDC head office as well as with the other external Client Services representatives.
• Review sales reports and take initiative to investigate opportunities where required.
• Be responsive to member inquiries by providing timely and proficient assistance.
• Effective problem solver with strong communication skills.

Qualifications:

• Previous experience in the veterinary industry with knowledge about the inner workings of a veterinary practice. Preferably experience with making personal visits to veterinary clinics.
• Related College Diploma or technical institute designation within the industry, is a definite asset.
• Possess a firm understanding and expertise with MS Office; email and web-based applications and comprehend technical programs.
• Strong organizational skills, detail oriented with the ability to multi-task.
• Excellent communication skills (both oral and written) being especially competent in detailing out the clinic visits for management review.
• Outstanding customer service skills with the ability to identify and prioritize the most critical requests.
• Valid driver’s license and reliable transportation.

Job Type:  Full-time salary position

Schedule:

Typically, Monday to Friday. Applicant should be prepared to experience extended days with travel, some overnight stays and attendance to conferences that could fall on an evening or weekend.

Experience:

• Outside sales experience: 3 -4 years (preferred)
• Previous veterinary hospital experience (RVT Preferred)
• Salary based on experience and industry knowledge (to be discussed)

Benefits:

• Extended health care & Health spending
• RRSP matching
• Gas Card
• Internet and phone expensed
• Company events
• Discounted pet food
• Paid time off
• RRSP match
• Work from home / car